Shipping policy

 

Order Processing

  • Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. If you do not receive this email, please check your spam folder or contact us.

Shipping Rates & Delivery Estimates

  • Standard Shipping: Delivery within 5-8 business days. Standard shipping is 7.99 for all orders.
  • Expedited Shipping: Delivery within 3-5 business days. Expedited shipping rates will be calculated at checkout based on the destination and weight of the order.

Shipping Confirmation & Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Address

  • Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Delays

  • While we strive to deliver your order within the estimated delivery time, there may be occasional delays due to factors beyond our control, such as weather conditions, shipping carrier delays, or customs processing. We appreciate your understanding and patience in such situations.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

Contact Information

  • If you have any questions or concerns about your order or our shipping policy, please contact our customer support team: support@customteesfactory.com.